Returns & Exchanges
At HITWAY, we are committed to your satisfaction and offer a 30-day return window for all e-bikes and sports equipment to ensure you have the best riding experience. If your gear isn't the perfect fit, we provide a streamlined process for returns and size exchanges.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Equipment
Securely pack the item in its original packaging, ensuring all accessories, chargers, and manuals are included to avoid restocking fees.
Ship the Package
Affix the provided shipping label to the box and drop it off at an authorized carrier location, keeping a copy of your tracking receipt.
Inspection and Refund
Once our technicians inspect the returned unit for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing